Sales and Refund Policy
MeandKids (meandkids.com.au)
1. Overview
This Sales and Refund Policy outlines the terms governing purchases made through
MeandKids (meandkids.com.au).
By purchasing our products or services, you agree to this Policy.
2. Nature of Products
MeandKids provides:
● Digital products
● Online courses
● Downloadable resources
● Subscription-based content
All products are delivered electronically unless otherwise stated.
3. Pricing and Payments
● All prices are in Australian Dollars (AUD) unless otherwise stated
● Full payment is required at the time of purchase
● We reserve the right to change pricing at any time without notice
You agree to provide accurate payment and billing information.
4. No Change of Mind Refunds
Due to the nature of digital products:
● We do not offer refunds for change of mind, incorrect selection, or failure to
use the product
This includes:
● Digital downloads
● Online courses
● Memberships and subscriptions
5. Australian Consumer Law
Nothing in this Policy excludes or limits your rights under the Australian Consumer
Law (ACL).
You are entitled to a remedy (such as a replacement or refund) if a product:
● Is faulty or defective
● Is not as described
● Is not fit for its intended purpose
Where a major failure occurs, you may be entitled to a refund.
6. Digital Product Access Issues
If you experience issues accessing your purchase:
● You must contact us within 7 days of purchase
● We will provide reasonable assistance to resolve the issue
Failure to contact us within this period may limit available remedies.
7. Subscription Services
For subscription-based products:
● Billing may be recurring (e.g., monthly or annually)
● You authorise us to charge your payment method automatically
Cancellation
● You may cancel your subscription at any time
● Cancellation will take effect at the end of the current billing period
● No partial refunds will be provided for unused time
8. Chargebacks and Payment Disputes
By purchasing from us, you agree:
● Not to initiate chargebacks without first contacting us to resolve the issue
If a chargeback is initiated:
● We reserve the right to suspend or terminate your access
● We may recover associated costs and fees
9. Misuse and Refund Refusal
We reserve the right to refuse refunds if:
● The product has been accessed, downloaded, or used
● There is evidence of misuse, abuse, or fraud
● Terms and Conditions have been breached
10. Promotional Offers
● Discounts, bonuses, and limited-time offers are non-refundable
● No price adjustments will be made after purchase
11. Processing Approved Refunds
Where a refund is required under Australian Consumer Law:
● Refunds will be processed to the original payment method
● Processing times may vary depending on the payment provider
12. Contact Us
For support or refund requests:
MeandKids
Email: contact@meandkids.com.au
Last Updated : April 2026
